When are Special Orders placed?
There are two timeframes for placing a Special Order: April and October of each year.
Do you have to accept the Special Order bag?
Contrary to what others may think, the SO customer is not obligated to accept and purchase the HSS bag they customized.
Common reasons for customer rejection:
- The customer dislikes a change made to the bag by Hermès headquarters (E.g., stitching color was changed).
- The customer has already purchased something similar whilst waiting for their SO bag to arrive.
What are the most popular colors for the Hermès Birkin?
According to online sources, the top ten most popular colors for the Hermès Birkin are:
- Black
- Gold
- Orange Hermès
- Rouge Hermès
- Blue Sapphire
- Etoupe
- Rose Tyrien
- Etain
- Blue Jean
- Rouge Vif
What is a HAC Birkin?
The Hermès Haut à Courroies ("high belts") bag has very similar design elements to the Birkin: the bag is complete with a top handle, buckle closure and key with clochette. The difference between the two bags is their dimensions: the HAC is proportionally taller than the Birkin and has slightly shorter top handles. This bag is commonly sought after by Hermès top collectors to use as a travel bag.
Does Hermès do repairs?
Hermès workshops are able to fulfill a number of repair and refurbishment requests for their products. To repair an Hermès item simply bring your object to your local Hermès boutique where the item will be examined by a sales associate. The sales associate will then give you an estimate as to how much the repair will cost, in addition to approximately how long the repair will take.